Hospitality & Travel industry leader AccorHotels leverages Intradiem’s real-time automation platform to promote customer service wins. AccorHotels has developed an […]
What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For […]
Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]
Mother Nature doesn’t adhere to WFM planning processes, and can unleash nasty storms with little warning or time to prepare. […]
Sometimes we become so involved in the design, execution and gathering of data that we may not observe what is […]
Let’s face it…most agents want to be great agents. They want to keep their customers happy and that’s what we […]