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Category: Efficiency

By Jennifer Lee
in Cost Take Out
on Nov 30, 2020

How AI May Help with Contact Center Staffing Issues During Unexpected Times

Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have...

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By Matt McConnell
in Blog
on Nov 18, 2020

Podcast: Exploring the Data Disconnect Facing Contact Centers

Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...

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By Matt McConnell
in Best Practices / Metrics
on Oct 14, 2020

The Call Centers’ Missing Link Between Insights and Actions

Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that...

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By Matt McConnell
in Blog
on Sep 14, 2020

Intradiem CEO names the age-old customer service problem that’s gotten worse as agents work from home

Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when...

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By Intradiem
in Blog
on Feb 12, 2020

5 Features to Look for In Call Center Software Solutions

Your call center software solutions should help your customer service team maximize productivity and engagement, ultimately helping to reach business...

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By Intradiem
in Cost Take Out
on Jan 14, 2020

3 Reasons Why Call Center Automation Software Can Grow Your Business

Call center automation software can do a lot to help you grow your business. These software solutions can help a...

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By Intradiem
in Cost Take Out
on Oct 1, 2019

A Growing Need for Contact Center Automation 

Balancing the need to improve efficiency, agent engagement and the customer experience is a tough act. Modern enterprise contact centers...

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By Intradiem
in Agent Engagement
on Sep 16, 2019

Three Generations of Reinventing Customer Service

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

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By Adrienne Sallerson
in Agent Engagement
on Apr 18, 2019

Make “Greener” Choices in the Call Center this Earth Day

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help...

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By Lori Etheridge
in Agent Engagement
on Mar 22, 2019

Transform Your Call Center into a Superhero

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be....

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  • How AI May Help with Contact Center Staffing Issues During Unexpected Times
  • Podcast: Exploring the Data Disconnect Facing Contact Centers
  • The Call Centers’ Missing Link Between Insights and Actions
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