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Category: Efficiency

By Intradiem
in Blog
on Feb 26, 2022

4 Tips for Call Center Schedules and Shift Bidding

Setting up the right call center shifts can be a complex, intensely manual process for any dedicated call center operation...

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By Intradiem
in Efficiency
on Feb 18, 2022

Introduction to Call Center Forecasting

When it comes to the effective use of a call center, proactive planning is key. It's not enough to simply...

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By Intradiem
in Agent Engagement
on Jan 3, 2022

How the IoT Affects Call Centers

The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network...

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By Intradiem
in Blog
on Oct 27, 2021

How Your Company Can Benefit From Contact Center Software

Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns...

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By Intradiem
in Best Practices / Metrics
on Aug 9, 2021

How Can Financial Firms Improve Post-Pandemic Customer Service?

Financial firms generate profits by borrowing short-term cash cheaply and lending or investing it for higher, long-term returns. A steeper...

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By Intradiem
in Best Practices / Metrics
on Jul 26, 2021

Intradiem Launches “Workforce Heroes” Podcast

Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact...

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By Intradiem
in Agent Engagement
on Jul 22, 2021

Webinar Recap: Humans and Technology Intersect at the Future of Customer Service

Many have claimed the coronavirus pandemic would usher in the death of the call center. But non-voice channels like email,...

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By Intradiem
in Blog
on Apr 29, 2021

Contact Center 2.0: A Better Normal

Is it safe to go back to the office now? Should we go back? Do we need to? There are...

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By Intradiem
in Best Practices / Metrics
on Mar 15, 2021

Guide: The Call Center Manager Reinvented

By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager....

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By Intradiem
in Best Practices / Metrics
on Feb 17, 2021

Do You Even Know What is Happening in Your Back Office?

Consumers may not realize this, but many of the most important tasks required to provide a great customer experience (such...

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