Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact […]
Many have claimed the coronavirus pandemic would usher in the death of the call center. But non-voice channels like email, […]
Is it safe to go back to the office now? Should we go back? Do we need to? There are […]
By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager. […]
Consumers may not realize this, but many of the most important tasks required to provide a great customer experience (such […]
With call center conditions constantly changing, companies must turn to artificial intelligence technology in order to optimize their operations. Call […]