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Category: Employee Engagement

By Intradiem
in Blog
on Mar 25, 2022

AI at the Crossroads of Industry and Academia

Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning...

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By Intradiem
in Blog
on Feb 26, 2022

4 Tips for Call Center Schedules and Shift Bidding

Setting up the right call center shifts can be a complex, intensely manual process for any dedicated call center operation...

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By Matt McConnell
in Blog
on Feb 15, 2022

Mission 2022: Invest in Tech to Fortify Employees, Not Replace Them

As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years...

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By Intradiem
in Agent Engagement
on Feb 7, 2022

Intradiem Delivers 342% ROI

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation...

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By Intradiem
in Blog
on Jan 12, 2022

Servant’s Hearts Beat Strong in 2021

2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second...

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By Intradiem
in Blog
on Oct 12, 2021

Community Service Month Highlights Giving

Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and...

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By Matt McConnell
in Blog
on Oct 5, 2021

Foster Innovation by Prioritizing People

I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a...

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By Intradiem
in Agent Engagement
on Sep 16, 2021

AI Won’t Replace Call Center Agents

There’s a common misconception that technology will disrupt customer service the way it disrupted manufacturing. Using robots to assemble more...

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By Intradiem
in Agent Engagement
on Aug 19, 2021

Contact Center Absenteeism: Greater Flexibility is the Cure

Absenteeism among contact center agents has been a persistent problem for years, with many businesses dedicating HR and Operations staff...

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By Intradiem
in Best Practices / Metrics
on Jul 26, 2021

Intradiem Launches “Workforce Heroes” Podcast

Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact...

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