Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning...

Setting up the right call center shifts can be a complex, intensely manual process for any dedicated call center operation...

As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years...

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation...

2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second...

Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and...

I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a...

There’s a common misconception that technology will disrupt customer service the way it disrupted manufacturing. Using robots to assemble more...

Absenteeism among contact center agents has been a persistent problem for years, with many businesses dedicating HR and Operations staff...

Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact...