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Category: Employee Engagement

By John Englund
in Best Practices / Metrics
on Mar 15, 2021

Guide: The Call Center Manager Reinvented

By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager....

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By John Englund
in Agent Engagement
on Dec 18, 2020

How to Prevent Remote Call Center Agent Burnout During a Crisis

This year’s rapid acceleration to remote call centers has presented some advantages for agents and managers alike: less time commuting,...

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By Matt McConnell
in Blog
on Nov 18, 2020

Podcast: Exploring the Data Disconnect Facing Contact Centers

Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...

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By Matt McConnell
in Blog
on Aug 7, 2020

Exploring the Value of the Human Touch in a Global Crisis

The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends...

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By Matt McConnell
in Agent Engagement
on May 2, 2020

How We Plan to Rebuild in The Post COVID Economy | Interview with Matt McConnell

Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post...

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By Matt McConnell
in Agent Engagement
on Mar 20, 2020

Business Continuity for Your Contact Center Workforce

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses...

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By John Englund
in Blog
on Jan 13, 2020

Jump Start Your Coaching Program for 2020

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

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By John Englund
in Agent Engagement
on Jun 28, 2019

Improve Employee Engagement Using Call Center Technology

With some of the latest call center technology talk focused on workforce automation, Artificial Intelligence (AI), and chatbots–often eliminating the...

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By John Englund
in Agent Engagement
on Jun 26, 2019

Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

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By John Englund
in Agent Engagement
on Jul 26, 2018

Customer Community Continues to Create New Value through Innovative Use Cases

In this edition of our Customer Use Case Story Round-up, we're looking at the innovative ways customers are achieving their...

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