Foster Innovation by Prioritizing People
I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a […]
I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a […]
There’s a common misconception that technology will disrupt customer service the way it disrupted manufacturing. Using robots to assemble more […]
Absenteeism among contact center agents has been a persistent problem for years, with many businesses dedicating HR and Operations staff […]
Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact […]
By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager. […]
This year’s rapid acceleration to remote call centers has presented some advantages for agents and managers alike: less time commuting, […]