By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager....

This year’s rapid acceleration to remote call centers has presented some advantages for agents and managers alike: less time commuting,...

Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...

The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends...

Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post...

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses...

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

With some of the latest call center technology talk focused on workforce automation, Artificial Intelligence (AI), and chatbots–often eliminating the...

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

In this edition of our Customer Use Case Story Round-up, we're looking at the innovative ways customers are achieving their...