Podcast: Exploring the Data Disconnect Facing Contact Centers
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most […]
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most […]
The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends […]
Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post […]
Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses […]
“Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little […]
With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.