Category: Employee Engagement

18 Nov

Podcast: Exploring the Data Disconnect Facing Contact Centers

Matt McConnell

Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most […]

7 Aug

Exploring the Value of the Human Touch in a Global Crisis

Matt McConnell

The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends […]

2 May

How We Plan to Rebuild in The Post COVID Economy | Interview with Matt McConnell

Matt McConnell

Thrive Global featured Intradiem CEO Matt McConnell in a series on How Business Leaders Plan To Rebuild In The Post […]

20 Mar

Business Continuity for Your Contact Center Workforce

Matt McConnell

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses […]

13 Jan

Jump Start Your Coaching Program for 2020

Intradiem

“Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little […]

28 Jun

Improve Employee Engagement Using Call Center Technology

Jennifer Lee

With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.

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