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Category: Featured

By Jennifer Lee
in Agent Engagement
on Dec 18, 2020

How to Prevent Remote Call Center Agent Burnout During a Crisis

This year’s rapid acceleration to remote call centers has presented some advantages for agents and managers alike: less time commuting,...

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By Jennifer Lee
in Cost Take Out
on Nov 30, 2020

How AI May Help with Contact Center Staffing Issues During Unexpected Times

Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have...

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By Intradiem
in Agent Engagement
on Jun 26, 2019

Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

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By Adrienne Sallerson
in Agent Engagement
on Apr 18, 2019

Make “Greener” Choices in the Call Center this Earth Day

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help...

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By Troy Meyers
in Best Practices / Metrics
on Nov 5, 2018

Five Tactics to Delivering Superior Tech Support

What if you could provide call center directors with one billion assistants at their fingertips? Real-time automation does just that....

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By Annette Franz
in Best Practices / Metrics
on Jan 25, 2016

Ever-Elusive Customer Experience ROI

When you're trying to get executive commitment for your employee and customer experience improvement initiatives, what's the first question they...

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