Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...

Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when...

We have long heard the death of the call center is near, but are these claims actually valid? Articles dating...

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

Utility providers have long known that customer service plays a major role in their success, and the pressure to provide...

Managing adherence is an age-old problem in the contact center. Here’s an updated take on a previous blog post to...

Imagine one billion virtual assistants optimizing productivity and performance. Working seamlessly in the background, these assistants are transforming operations from...

Is the hectic nature of the call center pushing the needs of your agents to the wayside? How do you...

Are you facing complex challenges in the contact center? Are you feeling the pressure to reduce costs while improving the...