Three Generations of Reinventing Customer Service
Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an […]
Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an […]
Through an internal giving program, the company welcomes its employees to donate to a global charity in support of their mission: to improve lives by mobilizing the caring power of communities around the world to advance the common good.
Managing adherence is an age-old problem in the contact center. Here’s an updated take on a previous blog post to […]
Balancing the need to reduce call center costs and keep customers happy is tough. However, Workforce Management (WFM) and contact […]
In the prior blog article, “Why All the Fuss Over Advanced Intraday Automation,” we outlined the problems addressed, what it […]
A growing list of enterprise contact centers like Citi, British Gas and Aetna are reaping the strategic benefits of advanced […]