Category: Innovation

16 Sep

Three Generations of Reinventing Customer Service

Intradiem

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an […]

26 Jun

Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation

Intradiem

Through an internal giving program, the company welcomes its employees to donate to a global charity in support of their mission: to improve lives by mobilizing the caring power of communities around the world to advance the common good.

8 Feb

3 Ways to Improve Adherence in the Contact Center

Kyle Antcliff

Managing adherence is an age-old problem in the contact center. Here’s an updated take on a previous blog post to […]

29 Sep

Reduce Call Center Costs: Automation Outranks Alternatives

Kyle Antcliff

Balancing the need to reduce call center costs and keep customers happy is tough. However, Workforce Management (WFM) and contact […]

16 Jun

Advanced Intraday Automation – Getting a Seat at the Budget Table

Kyle Antcliff

In the prior blog article, “Why All the Fuss Over Advanced Intraday Automation,” we outlined the problems addressed, what it […]

6 Jun

Why All the Fuss Over Advanced Intraday Automation?

Kyle Antcliff

A growing list of enterprise contact centers like Citi, British Gas and Aetna are reaping the strategic benefits of advanced […]

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