8 Qualities to Look for in an Intraday Automation Provider
Once considered an emerging technology, new to the scene within the past few years, intraday automation is no longer a […]
Once considered an emerging technology, new to the scene within the past few years, intraday automation is no longer a […]
With 2017 in full swing, it’s the perfect time to take control of your frontline and make the necessary changes […]
I had the pleasure of attending a Forefront event in Dallas this fall. Forefront is a growing community of contact […]
The evolution of technology has transformed the way consumers interact with brands. According to the Retailing 2020 report, the demand […]
As technology advances, could contact center agents be replaced by robots? That’s a question some outsourcers in India and the […]
Today’s financial services contact centers face many challenges when it comes to delivering an exceptional customer experience. In addition to […]