Category: Innovation

10 May

8 Qualities to Look for in an Intraday Automation Provider

Lori Etheridge

Once considered an emerging technology, new to the scene within the past few years, intraday automation is no longer a […]

26 Jan

How to Make 2017 Your Best Year Yet with Intraday Automation

Adrienne Sallerson

With 2017 in full swing, it’s the perfect time to take control of your frontline and make the necessary changes […]

31 Oct

Workforce Management Moves to the Forefront

Kyle Antcliff

I had the pleasure of attending a Forefront event in Dallas this fall. Forefront is a growing community of contact […]

13 Oct

5 Ways to Create a Seamless Omnichannel Experience with Intraday Automation

Kyle Antcliff

The evolution of technology has transformed the way consumers interact with brands. According to the Retailing 2020 report, the demand […]

6 Sep

The Future of Contact Center Automation

John Wolf

As technology advances, could contact center agents be replaced by robots? That’s a question some outsourcers in India and the […]

20 Jan

Financial Services Contact Centers: Intraday Automation Puts Your Customers First

Lori Etheridge

Today’s financial services contact centers face many challenges when it comes to delivering an exceptional customer experience. In addition to […]

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