Three Cases for Intraday Staffing
The truth is, customers don’t care if you are understaffed. Disruptions or deviations from the day’s forecast will always occur. […]
13
Oct
17
Sep
What is Herd Mentality in Your Customer Experience Strategy?
The Definition of Herd Mentality In business and in life, there’s this crazy notion of the herd mentality. What is […]
27
Aug
Exemplary Customer Service: It’s All About the Journey
“The purpose of a business is to create and keep a customer” – Peter Drucker Sometimes, it seems that companies […]
20
Aug
Use Customer Voice to Pull Your Company Out of an Innovation Rut
How do you drive innovation within your organization? Do you think outside of the box to think outside of the […]
18
Aug
Intraday Automation Making Life Easier in the Contact Center
As contact center environments have become more complex, strategic business leaders are looking for innovative ways to spend less and […]
28
Jul
Manual Contact Center Productivity Tools Aren’t Fit for the Modern Era
Here’s the story: A health insurance company came up with an innovation for their health savings accounts, allowing account holders […]