Keeping your contact center humming requires more than just great supervisors and talented staff -- you also need first-rate technology...

Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an...

Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up...

Fortune 50 bank's innovative use of agent assisted automation drives engagement and efficiency to revitalize a longstanding charitable partnership Through...

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact...

With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of...

Imagine one billion virtual assistants optimizing productivity and performance. Working seamlessly in the background, these assistants are transforming operations from...

Is the hectic nature of the call center pushing the needs of your agents to the wayside? How do you...

What if you could provide call center directors with one billion assistants at their fingertips? Real-time automation does just that....

What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For...