Through an internal giving program, the company welcomes its employees to donate to a global charity in support of their mission: to improve lives by mobilizing the caring power of communities around the world to advance the common good.
Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact […]
With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of […]
What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For […]
Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]
In this edition of our customer contact center community stories, we’re diving into the variety of ways Intradiem customers are […]