“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader...

Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact...

As Covid-19 continues, we're seeing devastating impacts for organizations across the city, forcing many tech leaders to make difficult decisions...

The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends...

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses...

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

With some of the latest call center technology talk focused on workforce automation, Artificial Intelligence (AI), and chatbots–often eliminating the...

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact...

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be....

Welcome to Spring! It’s time to clean the clutter and broken pieces out of our center house and bring in...