As Covid-19 continues, we're seeing devastating impacts for organizations across the city, forcing many tech leaders to make difficult decisions...

The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends...

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses...

"Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little...

With some of the latest call center technology talk focused on workforce automation, Artificial Intelligence (AI), and chatbots–often eliminating the...

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact...

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be....

Welcome to Spring! It’s time to clean the clutter and broken pieces out of our center house and bring in...

With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than...

Imagine one billion virtual assistants optimizing productivity and performance. Working seamlessly in the background, these assistants are transforming operations from...