A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation […]
“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]
Intradiem recently launched “Forefront of Automation: Workforce Heroes,” a new podcast series on the challenges and success stories of contact […]
As Covid-19 continues, we’re seeing devastating impacts for organizations across the city, forcing many tech leaders to make difficult decisions […]
The shift to our new reality can feel lonely for those quarantining alone or used to frequent engagement with friends […]
Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses […]