Category: Training / Coaching

13 Jan

Jump Start Your Coaching Program for 2020

Intradiem

“Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little […]

28 Jun

Improve Employee Engagement Using Call Center Technology

Jennifer Lee

With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.

3 May

Reduce Call Center Shrinkage with Contact Center Automation

Chelsea Atkinson

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact […]

22 Mar

Transform Your Call Center into a Superhero

Lori Etheridge

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]

20 Mar

Spring Cleaning Time for Call Centers

Melissa Kovacevic

Welcome to Spring! It’s time to clean the clutter and broken pieces out of our call centers and bring in […]

12 Feb

Show Your Agents You Care this Valentine’s Day

Chelsea Atkinson

With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]

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