Jump Start Your Coaching Program for 2020
“Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little […]
“Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little […]
With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.
Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact […]
There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]
Welcome to Spring! It’s time to clean the clutter and broken pieces out of our call centers and bring in […]
With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]