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Category: Workforce Infrastructure

By Intradiem
in Agent Engagement
on Aug 31, 2017

Are You Showing Sincere Agent Appreciation?

We train our agents to thank our customers and show appreciation for their business.  We coach to ensure that they...

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By Intradiem
in Workforce Infrastructure
on Jul 20, 2017

Why the Contact Center Community is Achieving Unprecedented Levels of Success with Intradiem

Advanced intraday automation has reached critical mass and is quickly becoming a ‘must have’ platform for enterprise contact centers focused...

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By Intradiem
in Agent Engagement
on Jun 22, 2017

AccorHotels Global Reservation Centre Takes Home Workforce Management Practices Award for use of Intradiem to Improve their Business!

Congratulations to AccorHotels Global Reservation Centre and their Workforce Planning Team. They received the New Brunswick Contact Center Association (ContactNB)...

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By Intradiem
in Innovation
on Jun 16, 2017

Advanced Intraday Automation – Getting a Seat at the Budget Table

In the prior blog article, "Why All the Fuss Over Advanced Intraday Automation," we outlined the problems addressed, what it...

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By Intradiem
in Agent Engagement
on Jun 6, 2017

Why All the Fuss Over Advanced Intraday Automation?

A growing list of enterprise contact centers like Citi, British Gas and Aetna are reaping the strategic benefits of advanced...

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By Intradiem
in Best Practices / Metrics
on Apr 20, 2017

How Competitors Help Improve Your Experience

What are your competitors doing with CX? I do hope you have answers for this! But are your answers up...

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By Intradiem
in Customer Experience
on Mar 30, 2017

How Can Your Team Innovate Around the Customer Experience?

Your customers want to innovate with you. And often your employees do, too. The challenge comes in finding ways to...

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By Intradiem
in Agent Engagement
on Mar 7, 2017

Forefront Discussions Highlight Efficiency and Employee Engagement

Tour de Forefront - from New York to Chicago… "None of us is as smart as all of us." Ken...

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By Intradiem
in Agent Engagement
on Feb 13, 2017

Are You a Manager with Heart?

During February we celebrate Valentine’s Day, a holiday focused on making people feel special by telling them and showing them...

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By Intradiem
in Agent Engagement
on Jan 11, 2017

Investing in Employees to Emotionally Connect with Customers

Frontline employees need a strong mentor. Merriam-Webster defines the word mentor in the following way: “a : a trusted counselor...

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