Avoiding Customer Service Agent Burnout
What You Can Do to Avoid Customer Service Agent Burnout You know the sensation that feels like you’ve hit a […]
13
Aug
11
Jul
The Secret Sauce to Getting WFO Right
Call centers spend a lot of time and resources analyzing the forecast based on historical trends and complex algorithms to […]
20
Jun
How to Increase Customer Engagement Using Agent Call Scripts
In a recent interview, Steve Tatarian, Chief Sales Officer at The Scooter Store, shared how they improved customer engagement practices […]
11
Jun
Coaching the Customer Service Agent
Customer service isn’t for everybody. Dealing with clients, setting appointments, and most feared of all, cold calling, is for some […]
16
Oct
The Power of Recorded Calls in Coaching
Most contact center agents truly want to do a great job. They want to efficiently resolve caller issues, create memorable […]
20
Feb
Top 10 Reasons Most Contact Center Agents Burn Out
If you are in the call center business, you know a thing or two about turnover. There are many factors […]