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Channel Balancing Survey Results

According to a recent survey, 27% of companies use manual processes to balance resources across phone, e-mail, web and chat. Learn how new technologies can help balance your resources across all these service channels when call volume fluctuates…

 

 

About the author

John Englund

John is a copywriter at Intradiem. He has a background in print and broadcast journalism and digital marketing with emphasis on technology.

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