Blogs

25 Mar

Preparing Contact Center Agents for the Tech-Driven Future

John Englund

Technology has always played a big role in customer service delivery, with automation raising efficiency beyond the level humans alone […]

5 Oct

AI Can Promote a Healthy Tech-Empowered Workplace

Jennifer Lee

By: Jennifer Lee, President & Chief Operating Officer at Intradiem In my 20 years in the industry, I’ve watched as […]

29 Sep

The Best of AI: Predicting Agent Burnout and Attrition

John Englund

The best solution to any problem is to prevent it from happening in the first place. The problem of agent […]

27 Jul

The Dynamic Duo | Agents and AI

Barrett Bolton

Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will […]

1 Jun

WFM Labs | A New Approach to Contact Center Workforce Management

Intradiem

On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an […]

21 Mar

Reinventing Customer Service for Everyone

Intradiem

Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are […]

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