To say that the last two years have been a disruption to just about every industry you can name is,...

Setting up the right call center shifts can be a complex, intensely manual process for any dedicated call center operation...

According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience...

When it comes to the effective use of a call center, proactive planning is key. It's not enough to simply...

Competitive pressures have pushed customer service to the forefront of the struggle among businesses to stand out from the pack....

As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years...

A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation...

Historically, contact centers have been plagued by low morale and high churn among agents. Leaders have applied new tools and...

2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second...

The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network...