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By Intradiem
in Blog
on Jul 29, 2022

What is Contact Center as a Service (CCaaS)?

Contact Center as a Services (CCaaS) is a cloud-based customer contact center solution that allows businesses to manage customer interactions...

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By Intradiem
in Blog
on Jun 22, 2022

How Intelligent Automation Promotes Call Center Success

Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or in-center—and...

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By Intradiem
in Agent Engagement
on Apr 26, 2022

Aligning Agents, Automation and AI

The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres....

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By Intradiem
in Blog
on Mar 25, 2022

AI at the Crossroads of Industry and Academia

Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning...

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By Intradiem
in Agent Engagement
on Mar 21, 2022

Great Customer Service Requires Engaged Agents

Maya Angelou said that “people will forget what you said… and what you did… but not how you made them...

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By Intradiem
in Blog
on Mar 16, 2022

Call Center Occupancy: What It Is and Why It’s So Crucial For Success

If you had to make a list of some of the most valuable assets that any business has, its relationship...

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By Intradiem
in Blog
on Mar 16, 2022

Achieving Digital Transformation Through Workforce Automation

To say that the last two years have been a disruption to just about every industry you can name is,...

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By Intradiem
in Blog
on Feb 26, 2022

4 Tips for Call Center Schedules and Shift Bidding

Setting up the right call center shifts can be a complex, intensely manual process for any dedicated call center operation...

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By Intradiem
in Blog
on Feb 18, 2022

Common Customer Service Mistakes Solved by Contact Center Software

According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience...

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By Intradiem
in Efficiency
on Feb 18, 2022

Introduction to Call Center Forecasting

When it comes to the effective use of a call center, proactive planning is key. It's not enough to simply...

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