Warning: Agent Development Webinar for Call Center Outperformers Only
Note: The following blog post and its associated webinar are intended for call center outperformers only. This webinar may contain […]
Note: The following blog post and its associated webinar are intended for call center outperformers only. This webinar may contain […]
Just because agents get through training doesn’t mean that training gets through to agents. Training in the contact center isn’t […]
The new generation of contact center workforce management (WFM) solutions provides a great way for managers to balance staff optimization […]
Most contact center agents truly want to do a great job. They want to efficiently resolve caller issues, create memorable […]
There’s no getting around it — the role of a workforce manager is tough. Whether it’s the daily tug-of-war between […]
Call center management is no easy task. You hired your agents for one primary job: to interact with your customers, […]