Blogs

9 Nov

Voice and Tone in Customer Interactions

Intradiem

Zappos enormous success was created by its founder who wanted the company “vibe” to include a unique personality that draws […]

14 Oct

A Customer-Centric Approach to First Call Resolution

Greg Levin

Few metrics have made contact center managers drool like first call resolution (FCR) has. And with good reason: FCR has […]