Call Center Quality Assurance (QA)
Call center quality assurance (QA) is essential to any call center operation. QA programs monitor call quality and ensure agents […]
Call center quality assurance (QA) is essential to any call center operation. QA programs monitor call quality and ensure agents […]
According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience […]
When it comes to the effective use of a call center, proactive planning is key. It’s not enough to simply […]
Competitive pressures have pushed customer service to the forefront of the struggle among businesses to stand out from the pack. […]
As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years […]
A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation […]