Competitive pressures have pushed customer service to the forefront of the struggle among businesses to stand out from the pack. […]
As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years […]
A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation […]
Historically, contact centers have been plagued by low morale and high churn among agents. Leaders have applied new tools and […]
2021 was a challenging year, as countless individuals and families battled to maintain their health and livelihoods through a second […]
The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network […]