Diagnosing Employee Burnout and Preventing Attrition Intradiem’s revolutionary Burnout and Attrition Indicator predicts attrition among contact center agents with more […]
In so many business undertakings, work done behind the scenes gets little attention but has a big impact on results. […]
Technology has always played a big role in customer service delivery, with automation raising efficiency beyond the level humans alone […]
AI Driving Success for Tech-Savvy Healthcare Providers But healthcare remains behind other industries in agent, patient satisfaction By Robin Gareiss […]
By: Jennifer Lee, President & Chief Operating Officer at Intradiem In my 20 years in the industry, I’ve watched as […]
The best solution to any problem is to prevent it from happening in the first place. The problem of agent […]