Whether your contact center’s objectives revolve around improving productivity or enhancing the customer experience, one of the most important tools a center has is its knowledge base. Unfortunately, this tool is too frequently overlooked  or outdated due to lack of agent adoption.

After all, what’s the point in investing more time and effort in its upkeep if  the resource is not utilized?

Watch this video to learn three actionable tips to drive knowledge base usage among your agent population. Plus, enjoy the free offer at the end of the video!