Two Reasons that Prevent the Perfect Customer Experience
A video blog from Matt McConnell, CEO of Intradiem.
As consumers, we take for granted that we are going to have to wait to be serviced. We’ve come to expect it as part of our daily lives – sitting on hold, enduring 4-hour service windows, having to search for a store clerk to help us, standing in long lines to pay for our purchases, and the list goes on and on. It’s downright ridiculous in this day and age – the age of the customer – that we can’t have more timely service.
As customers, we only want two things: speed and accuracy. A quality product or service delivered in a timely fashion that meets our needs. What’s preventing companies from being able to deliver on this customer experience promise?