Blog Post

Use Idle Time to Increase Agent Performance

Frontline organizations pride themselves on keeping their employees busy. However, according to a recent Intradiem survey, 11% of the agent’s day is still spent idle. On average, this equates to 45 minutes per agent, per shift. Learn how to make the most of this idle time to increase agent performance…

 

About the author

John Englund

John is a copywriter at Intradiem. He has a background in print and broadcast journalism and digital marketing with emphasis on technology.

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