Enhance Patient Care and Operational Efficiency
Contact center automation tailored for healthcare
6
of the largest US health insurance providers
$36.2M
saved for the top 5 healthcare customers in the last 12 months
12X ROI
for leading healthcare insurer
Eliminate wasted time. Reduce burnout. Improve patient outcomes.
Intradiem’s intelligent automation platform helps healthcare contact center leaders do more with less, without sacrificing quality or compliance. Offload repetitive tasks, optimize staffing in real-time, and create a healthier, more efficient work environment for your team.
*Our platform works best for companies with 200+ contact center agents.
What others are saying
Saves money by saving staff
We have reduced the stress on the WFM team when we need to quickly assign sessions to a large number of reps. Once the rep completes the assignment, Intradiem updates their WFM schedule, no need to involve the WFM team at all.
Saves money by saving staff.
– Rene G., Contact Center Operations Manager
Hospital & Health Care
Genuinely boosted our productivity
We’ve truly benefited from using Intradiem in our contact center as it’s effortless for everyone to utilize. When we seamlessly integrated it into our existing systems, it quickly became an integral part of our daily operations. It’s akin to having a sharp tool to manage our team in real time, especially when things get hectic. The automated scheduling and performance tracking features have genuinely boosted our productivity.
– Paolo C., Contact Center Operations Manager
Hospital & Health Care
Elevate your healthcare contact center’s performance
Here’s what we can do for your contact center:
- Stay audit-ready with automated, trackable compliance activities.
- Recover 5+ hours of productivity per agent each month by automating idle time.
- Cut manual work and free your supervisors to focus on coaching and team development.
- Keep SLAs on track with intelligent intraday automation (even during call spikes or staffing changes).
- Reduce burnout and attrition by giving agents more control and less stress.
Trusted by
Healthcare OrganizationsTrusted by
Healthcare Organizations
Unmatched customer service experiences
$7.7M
From Increased Agent Productivity
$1M
Improved Admin Efficiency
- Integrates seamlessly with ACD, WFM and other standard contact center technology systems.
- Processes time-sensitive data and takes real-time actions based on actual conditions.
- Ensures critical patient calls are answered swiftly, reducing hold times and enhancing the patient experience.
- Supports both in-center and remote staff to enhance productivity, engagement, and CX.
- Connects back-office systems, employee workstations and processes to streamline productivity.
Get a demo
Let us show you how automation can work for your team.
Save hours
Reduce costs
Improve employee and patient satisfaction