The customer has always been king, but contact centers realize today that the satisfaction of their frontline agents is just as critical. That challenge is compounded by the ongoing labor shortage and the widespread adoption of the work-from-home model.
Join us on February 7th at 8 am PT/11 am ET to hear from workforce management professionals about how to maintain productivity with a dispersed workforce and how to address other contact center challenges in the new year.
In this webinar, you will learn more about:
- How to address high attrition
- Understanding how your workforce wants to work: in-person, hybrid, full remote
- Supporting agents who now handle more complex voice inquiries