Call Center Leaders Continue to Invest in Contact Center Automation
Real-Time Capabilities Improve Efficiency, Agent Engagement and CX
ATLANTA, June 26, 2019 — Intradiem, the leading provider of contact center workforce automation, today announced continued growth and momentum through the first half of 2019. A combination of capabilities and use case expansion among existing customers, new business and 100 percent customer retention through renewals demonstrates recognition of the value delivered by Intradiem.
The sophistication of the rules engine, key real-time data integrations and high-powered platform engineered to process millions of real-time events and data points daily and trigger real-time actions offers a level of investment return that no other solution can provide.
“Customer adoption trends upward as call center leaders recognize the value of the automation platform for improving efficiency, agent engagement and the customer experience,” said Matt McConnell, CEO at Intradiem. “On average, our customers receive more than four times the return on their investment.”
The company continues to invest heavily in the platform ensuring security and scalability within the next generation of the platform, which will be announced in the coming months.
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on an investment return of at least 2X in the first year and a 3-5X payback in subsequent years. This year, Intradiem’s customers will save more than $150 million.