Coaching Automated: Improving Agent Engagement Pays Off
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on an investment return of at least a 2X in the first year and a 3-5X payback in subsequent years. This year, Intradiem’s customers will save more than $150 million.