Contact Center Leaders to Convene in Scottsdale, AZ.
Discussion to cover trends, challenges and robotic process automation (RPA)
ATLANTA, February 15, 2019 – Intradiem, the leading provider of contact center robotic process automation (RPA), has set the stage for contact center leaders and innovators to come together at the Executive Advisory Council meeting commencing on Wednesday, February 20, 2019 in Scottsdale, AZ.
This forum provides the opportunity for the community of industry leaders to explore trends, operational challenges and strategies impacting today’s contact center organizations.
“Our customers are constantly raising the bar in achieving new levels of efficiency, engagement and customer experience. Their leading-edge use of robotic process automation is an outstanding example of how innovation can take the contact center to new heights of service delivery,” said Matt McConnell, CEO at Intradiem.
To highlight customer achievement, Intradiem will also launch an inaugural award dedicated to recognizing advancement and success in using automation to modernize the workforce.
“We consider the success of our customers as the ultimate success metric. The partnership and trust of our customers are our most important goals,” said McConnell. “We want our customers to be proud of their accomplishments as innovators.”
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on a guaranteed return on their investment, with a 2X payback typical in the first year and 3-5X in subsequent years. Each year Intradiem powers more than one billion automated actions and helps customers save more than $100 million.