Intradiem and SKWeston & Company Announce Contact Center Automation Partnership
Alliance Broadens SKWeston’s Portfolio with a Unique and In Demand Contact Center Automation Solution
Atlanta – October 14, 2020 – Intradiem, the only patented platform providing an Intelligent Assistant for customer service teams, announced today a partnership with SKWeston & Company, a leading provider of contact center consulting and professional services.
SKWeston & Company’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. SKWeston & Company is a Global BPO Consulting and Professional services company that offers implementation, optimization, outsourcing, blockchain, and managed services.
Intradiem is known in the industry for its patented real-time automation capabilities that reduce operating costs for contact centers. “We are excited to combine Intradiem’s unique solution with SKWeston & Company’s contact center consulting practice and market reach,” said Haresh Gangwani, Intradiem’s EVP Strategic Alliances. “This alliance leverages the Intradiem platform and SKWeston & Company’s state-of-the-art solution design to provide a powerful solution that eliminates any need for improving forecasting and scheduling, resulting in significant cost savings for customers”.
Steve Weston from SKWeston & Company said, “Intradiem’s solution is well known and highly unique in the industry. This partnership will provide us the capability to solve two of the most pressing challenges of our contact center clients, cost reduction and home working.”
To learn more about Intradiem, visit: click here
To learn more about SKWeston & Company, visit: click here
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and demonstrate more than $100 million in annualized savings across the customer base.