Intradiem Celebrates Third Consecutive Year of Record Growth
Customer and product momentum deliver outstanding milestone achievements in 2018
ATLANTA, GA (January 10, 2019) – Intradiem, the leading provider of contact center robotic process automation (RPA), today announced record growth in bookings, revenue, platform adoption and value creation; making 2018 a third year of consecutive record growth.
“In 2018, a record number of global enterprises and Fortune 500 companies chose Intradiem,” said Matt McConnell, CEO of Intradiem. “These leaders share a common vision of using robotic process automation to modernize their workforce while reducing cost.”
Intradiem’s continued investment in technology performance and security provide the scalability, security and flexibility that large enterprises demand. In 2018, Intradiem successfully monitored over 50 billion customer data points and achieved important certifications in ISO 27001 and SOC 2 security protocols.
Also in 2018, Intradiem customers increased automation use cases deployed by over 200% and are now executing over 1 billion automated actions annually. The year represented record breaking value creation and return on investment by driving cost reduction, productivity improvement and employee engagement.
Customers attribute the successful achievement of their automation visions to the partnership culture and commitment Intradiem makes to customers. “Our dedication to our customers’ success is paramount to everything we do. It shows in the level of customer satisfaction scores we continue to receive,” cited Troy Meyers, SVP of Client Services at Intradiem. “While we are delighted about our record growth, we are most proud of the record customer satisfaction scores we received in 2018.”
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and demonstrate more than $100 million in annualized savings across the customer base.