Intradiem Launches Automation Solution for Back Office Operations

Atlanta – February 9, 2021 Intradiem, the leader in contact center automation, today announced the expansion of the company’s proprietary real-time automation platform into back office operations.

Cost reduction continues to be a top priority for many organizations, especially during the pandemic. Companies with contact centers have realized the benefits of automation within their centers and identified the need to leverage the same capabilities in the back office.

“Historically, we have partnered with our customers to drive savings in their contact centers,” said Matt McConnell, CEO of Intradiem. “Our customers told us they faced similar operational challenges in the back office as they once had in the center. Without the ability to act in real-time, their centers couldn’t process time-sensitive data quickly enough to make an impact. When Intradiem’s solution is applied to the back office, our customers achieve significant cost savings by taking automated actions to drive productivity gains at the associate level.”

Intradiem’s unique and proprietary platform standardizes data from legacy systems and monitors activity to provide real-time insights about back office productivity. By processing this data in real-time, back office teams can create data-driven rules to monitor and alert the team of opportunities to drive improvements in real-time.

To learn more about Intradiem, visit: click here

About Intradiem

Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and demonstrate more than $100 million in annualized savings across the customer base.

Media Contact:

Melissa Spies, Intradiem

mspies@intradiem.com | 678.356.3500