Intradiem Posts Record Growth in 2017
Momentum Fueled by Enterprise Contact Center Adoption of Real-time Automation
ATLANTA, GA (January 9, 2018) – Intradiem, the leading Intraday Automation solution provider for contact centers, today announced 2017 as a record growth year, both regarding revenue and the number of enterprise organizations that selected the company to power their real-time contact center operations.
Contact centers remain strategically important to large enterprises in order to achieve their market and financial goals. However, aggressive cost reduction goals coupled with a significant increase in operational complexities have created an extremely challenging problem. To solve this problem and to create a foundation for success, leaders of large enterprise contact centers must implement and adopt real-time, fully optimized operations.
“In 2017, businesses recognized that service delivery continues to include contact centers in combination with digital solutions. While digital investments haven’t significantly lowered contact center customer volume, the pressure to reduce the contact center footprint remains,” said Matt McConnell, CEO of Intradiem. “Intradiem’s unique and proven real-time automation platform gives customers the capabilities to materially reduce the costs of center operations and improve agent performance. Our customers are taking an important step toward creating a foundation for success.”
Intradiem customers continued to recognize increasing value of the platform as they expanded their use cases in 2017. The company will continue to invest in the development of their automation platform capabilities to support additional cost reduction and agent performance use cases.
“The success of our customers as well as our growth continue to be driven by an expanding community. This community is anchored by contact center leaders who are changing the way they operate to succeed, with real-time automation as the foundation,” concluded McConnell.
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on a guaranteed return on their investment, with a 2X payback typical in the first year and 3-5X in subsequent years. Each year Intradiem powers more than one billion automated actions and helps customers save more than $100 million.