Intradiem Reaches Record Savings Delivered to Customers
Atlanta – October 1, 2019 –Intradiem, the leading provider of workforce automation, today announced record savings for its customers along with significant company growth fueled by increased value creation for customers, new customer partnerships, and revenue.
Intradiem’s customers have collectively saved more than $160 Million in the past two years through the adoption of the company’s Workforce Automation platform. The value in savings continues to grow as customers launch new use cases from the latest product release.
Overview of Intradiem’s third quarter results include:
- Over 1.2 billion automated actions executed annually via release of increased customer adoption of workforce automation
- New customers welcomed to the automation movement from financial services, healthcare and insurance industries
- On track to grow Annual Contract Value (ACV) 25 percent year over year
“The measurable value from the cost reduction is unmatched in the contact center industry and is also what makes workforce automation mission-critical to our customer’s call center operations,” said Matt McConnell, CEO at Intradiem. “The ability to process high volumes of data in real-time is the driving force behind our customers’ success. Call center leaders continue to recognize more value from workforce automation year over year as it relates to overall efficiency improvements, better agent engagement and customer experiences.”
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on a guaranteed return on their investment, with a 2X payback typical in the first year and 3-5X in subsequent years. Each year Intradiem powers more than one billion automated actions and helps customers save more than $100 million.