Contact Center Operations: Leveraging Automation to Improve Agent Engagement
Contact center operations leaders are being asked to reduce cost at unprecedented rates – but without sacrificing the agent or the customer experience. Many center leaders have already exhausted all options to reengineer processes to gain efficiency. Relying on manual processes is costing your center – and your business – the opportunity to meet both agent and customer expectations. Download the report to find out how Operations leaders can use contact center automation to improve the agent experience.