Customer Service teams have been forced to manage the pandemic’s many impacts, including remote work shifts and requisite operational changes, all while managing changing agent and consumer behaviors. With call center conditions constantly changing, companies must turn to AI-powered technology to optimize their operations.
You Will Learn How To:
- Drive value to the bottom line through smarter staffing decisions
- Improve agent engagement and lower attrition
- Take control of real-time data to get ahead of unpredictable scenarios and ensure seamless customer experiences