Workforce Automation to Improve Call Center Solutions

Empower agents to provide more efficient service. Discover how automated call center technology pays off.

Get a Handle on Time With Our Call Center Solutions

Provide great service by ensuring agent time is spent wisely. Reduce average handle time (AHT) and increase savings by using real-time rules to manage talk time, hold time, and time spent in after-call work (ACW) or call consult. Request a demo of our call center solutions today.

call-center-productivity

Guaranteed Savings. Guaranteed Results.

Call Handling Use Cases

If an agent spends too much time in after-call work (ACW) or if they’re on a long call, use contact center automation to ask if they need help. If they don’t, remind them to wrap up and return to assisting customers.

Our call center solutions platform reads and monitors agent state data – time spent in talk, hold, ACW, and call consult – all in real-time. If agents exceed the thresholds you set – they receive your custom alerts to ensure call handling is efficient.

All Hands on Deck

Make it easy for workforce management to notify a specific group of employees to begin taking calls when service levels are at risk.

Improve customer experience through proactive outreach.

All-hands-software-prompt
software-prompt-system-issue
clock-phone-icon

Technical Assistant

Speed up the process for assisting agents when they experience system issues. Our call center solutions technology automates the ability to manage and intervene in cases of excessive hold times.

Move Agents through ACW Faster

If an agent spends too much time hiding out in ACW, then trigger a prompt to check if they need help. If they respond “no”, then remind them to wrap up and return to assisting customers.

Calculate Your Workforce Automation Pay Off

How Much Can You Save?

Enter your center's average wage rate (industry average = $17.50/hr)

Solution Overview

Workforce automation pays off through efficiency, employee engagement and customer experience benefits.

Agent Engagement

Improve employee performance, satisfaction, and development.

Adherence & Staffing

Improve efficiency with automation.

Start Real-Time Savings

Power and flexibility to modernize your contact center and create a lasting impact for your business.

Related Posts

Business Continuity for Your Contact Center Workforce - First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses – we have shifted to a “work-from home” model for the time being, and we believe that these unprecedented challenges will dramatically shift the way many businesses work in the future, long after the passing of this crisis.     A majority of companies operating contact centers are not currently set up to properly manage a remote or at-home agent workforce. Or, they…
260 Helping Hands – Intradiem Starts Year with Company Wide Community Service Projects - In true Intradiem fashion, employees kicked off the new year with 13 cross-functional team-based community projects on January 16. “Having a servant’s heart is one of our core values. This is more than words on our website or a plaque on the wall. Serving our community is the foundation of this amazing culture,” said Matt…
Jump start your contact center coaching program Jump Start Your Coaching Program for 2020 - "Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little nudge, a little direction, a little support, a little coaching, and the greatest things can happen." – Pete Carroll Working as a call center agent is a tough gig. The environment is dynamic and fast-paced.…