Agents repeat the same types of tasks when handling customer interactions. These manual tasks increase handle time, driving up your costs. Request a demo of our call center solutions today.
Intradiem’s attended RPA-style solution drives call handing efficiency for your call center. Whether you need assistance with ensuring compliance or auto-populating data from one system to another, you can reduce handle time during every call – boosting agent engagement and customer satisfaction.
Compliance
You can automatically prompt agents to read specific verbiage – scripted to suit to your unique compliance needs. For example – your customers’ geographic location would alert the agent to provide the regulatory information your customer needs to hear.
Call Flow
Agents may have to repeatedly input customer data – mailing address and other contact information – that’s already stored in multiple systems. You can auto-populate this data to eliminate repetitive typing and improve handle time.
After Call Notes
Agents handle many calls that address similar customer issues. The patterns from these calls can be identified and scripted to auto-populate the after call notes for your agent, reducing time in ACW allowing agents to move on and assist your next customer.
Log in/Log Out
The process of logging in and out of multiple systems requires more time than necessary. You can automate these processes so agents only need to log in once, triggering the Workflow Assistant to log into the remaining systems, saving time, and allowing agents to assist your customers faster.
Power and flexibility to modernize your contact center and create a lasting impact for your business.
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Podcast: Exploring the Data Disconnect Facing Contact Centers - Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this wealth of information at their disposal. If left unsolved, this disconnect can cause persisting issues within call centers. And given the shift to remote work models,… With call center conditions constantly changing, companies must turn to artificial intelligence technology in order to optimize their operations. Call...
Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have...
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most...
