Agents repeat the same types of tasks when handling customer interactions. These manual tasks increase handle time, driving up your costs. Request a demo of our call center solutions today.
Intradiem’s attended RPA-style solution drives call handing efficiency for your call center. Whether you need assistance with ensuring compliance or auto-populating data from one system to another, you can reduce handle time during every call – boosting agent engagement and customer satisfaction.
Compliance
You can automatically prompt agents to read specific verbiage – scripted to suit to your unique compliance needs. For example – your customers’ geographic location would alert the agent to provide the regulatory information your customer needs to hear.
Call Flow
Agents may have to repeatedly input customer data – mailing address and other contact information – that’s already stored in multiple systems. You can auto-populate this data to eliminate repetitive typing and improve handle time.
After Call Notes
Agents handle many calls that address similar customer issues. The patterns from these calls can be identified and scripted to auto-populate the after call notes for your agent, reducing time in ACW allowing agents to move on and assist your next customer.
Log in/Log Out
The process of logging in and out of multiple systems requires more time than necessary. You can automate these processes so agents only need to log in once, triggering the Workflow Assistant to log into the remaining systems, saving time, and allowing agents to assist your customers faster.
Power and flexibility to modernize your contact center and create a lasting impact for your business.
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Guide: The Call Center Manager Reinvented - By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager. They balance numerous competing priorities to ensure agents are working efficiently, monitor service levels and deliver a seamless customer experience. Like many of you reading this, I “grew up” in the call center, starting as… 
Do You Even Know What is Happening in Your Back Office? - Consumers may not realize this, but many of the most important tasks required to provide a great customer experience (such as processing claims, solving disputes, or issuing refunds) are completed by people - specifically, by a team of associates in the back office. Back office associates are really the unsung heroes of any service organization.… The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the...
By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager....
Consumers may not realize this, but many of the most important tasks required to provide a great customer experience (such...
