13 Jan

5 Things Frontline Leaders Can Do to Help Agent Attrition

Melissa Kovacevic

I love working with front-line supervisors and managers who are learning how to be more effective coaches. Most are eager […]

6 Jan

Agent Engagement: Are Employees Fulfilled, Appreciated and Understood?

Shep Hyken

Forget once-a-year employee surveys. How about once-a-week? That is if you even do employee surveys. Many companies will survey their […]