3 May

Shrink the Shrinkage with Contact Center Automation

Chelsea Atkinson

Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact […]

18 Apr

Make “Greener” Choices in the Call Center this Earth Day

Adrienne Sallerson

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help […]

22 Mar

Transform Your Call Center into a Superhero

Lori Etheridge

There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]