11 Jul

Purpose-Built for the Call Center: Automation Software

Chris Busbee

Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up with evolving customer demand without other forms of technology and call center automation software working in tandem.

15 Oct

Improve the Omnichannel Experience, Reduce Customer Effort

Annette Franz

Customer effort is (or should be) a huge area of concern for customer experience professionals; it’s major point of contention […]