Exemplary Customer Service: It’s All About the Journey
“The purpose of a business is to create and keep a customer” – Peter Drucker Sometimes, it seems that companies […]
27
Aug
Archive Tag: customer journey
18
Jun
15 Ways to Build Employee Efficiency
Are your employees working hard, working smart, or both? In the last two months, I’ve written about employee effort and […]
20
Nov
Storytelling is a Trojan Horse for Customer Experience Learning
What is storytelling, and why is it an important tool to have in your CX Toolbox? In a post I […]
22
Oct
Measure Twice, Cut Once (A Mantra for CX Change Management)
How well do you vet any process improvements or other changes within your organization before you make them? I’ve used […]
25
Sep
Customer Satisfaction Means Never Confusing Your Customer
Are your customers confused? Do you even know what that means? And do you know what the implications of customer […]
14
Apr
The Most Important #CX Training Tool for Your Business
Can you name one of the most powerful and most important customer experience training tools available to your organization? If […]