Don’t Forget to Map the Employee Journey
Last month I led a journey mapping workshop at the ICMI conference. It was a ton of fun, as we […]
2
Nov
Archive Tag: employee journey
27
Aug
Exemplary Customer Service: It’s All About the Journey
“The purpose of a business is to create and keep a customer” – Peter Drucker Sometimes, it seems that companies […]
18
Jun
15 Ways to Build Employee Efficiency
Are your employees working hard, working smart, or both? In the last two months, I’ve written about employee effort and […]