2 Apr

6 Ridiculous Customer Service Clichés – The RidicuList

Michael Pace

Over the past month, I have been keeping up with some great articles from peers and thought leaders, check out […]

6 Mar

3 Keys to Drive Contact Center Engagement and Exceptional Performance

Flavio Martins

A recent call center study published by Avaya showed that nearly 80% of customers today still prefer to use the […]