Archive Tag: frontline workforce

Archive Tag: frontline workforce

28 Jun

Improve Employee Engagement Using Call Center Technology

Jennifer Lee

With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.

20 Mar

Spring Cleaning Time for Call Centers

Melissa Kovacevic

Welcome to Spring! It’s time to clean the clutter and broken pieces out of our center house and bring in […]

8 Feb

3 Ways to Improve Adherence in the Contact Center

Kyle Antcliff

Managing adherence is an age-old problem in the contact center. Here’s an updated take on a previous blog post to […]

3 Oct

How to Boost Agent Morale with Real-Time Automation

Adrienne Sallerson

Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]

16 Jun

Advanced Intraday Automation – Getting a Seat at the Budget Table

Kyle Antcliff

In the prior blog article, “Why All the Fuss Over Advanced Intraday Automation,” we outlined the problems addressed, what it […]

1 Jun

5 Ways to Reduce Agent Attrition with Advanced Intraday Automation

Adrienne Sallerson

Workforce attrition can wreak havoc on any business, and this is especially true for call centers where it continues to […]

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